1. Upgrades take months. If every release requires weeks of regression testing and fixes, customisations have drifted too far from the platform.
2. Nobody knows what a script does. Business rules and client scripts with no documentation, no owner and no clear purpose are a sign the instance has outgrown its governance.
3. Reports don't match reality. Inconsistent categories, duplicate groups and stale assignment rules mean the data coming out cannot be trusted.
4. Users route around the platform. When teams go back to email and spreadsheets, the instance has stopped serving the way they work.
5. Performance complaints are routine. Slow forms and lists often trace back to unindexed queries, heavy scripts and unused integrations still running in the background.
A structured health assessment identifies which of these issues carry the most cost — and which fixes unlock the most value first.
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